Peter Kohler Windows Warranty Information
We know that success involves much more than a superior product. That's why Peter Kohler Window guarantees their window frames and sashes, worry-free from 20 years to lifetime. Their dependable and secure insulated glass unit is covered for 10 years to lifetime and a 5 year to lifetime guarantee covers hardware components. Wood components and permafinish are under warranty for 5 years.
Vigorous product certification ensures our windows and doors meet or exceed CSA approved standards and are NFRC and AAMA certified. Our in-house testing facility also ensures our products achieve benchmark performance ratings.
Terrace Doors and Patio Doors
Steel Entrance Doors
Note this information is provided as a reference only. In case of any
discrepancies between the information shown here and the official Peter Kohler
Windows Warranty, this information will be declared VOID and the Peter Kohler
Warranty shall be accepted as being correct.
Windows are only expected to perform to their performance ratings. Please read the Performance Rating and Window Styles before selecting a window for purchase. For example, if you live on the coast and are exposed to high winds and rains, you should be selecting a better performing window.
The above information is valid only on new windows purchased today. If you purchased windows at an earlier point, the warranty that was in effect at that the time of purchase would apply. With your date of purchase we can help establish what, if any, warranty applies to your windows.
When calling in a warranty issue, please provide as much detail as you can. We usually send our own people to look at warranty issues first, and from there fill out a warranty claim with the manufacturer.
A $75.00 service call charge will apply to warranty claims which turn out not to be Peter Kohler Windows and not purchased from our store.
Please note that the warranty on your windows is the warranty that was in effect on the date you purchased your windows, which may or may not be the same as the warranty indicated above.
Interior condensation is NOT a warranty issue. This is an indicator that there is a temperature difference between the outside air and the inside air, which means your window is doing its job perfectly well. It is also an indicator that there is not enough air movement within the house. Interior condensation is common when renovating older homes that are now made "tight" to the elements. Click here to read our flyer on condensation issues.
Warranty will also be void if any vinyl components of your window and entrance system are painted, stained or coated with lacquer. These products will damage vinyl.
Where can I locate the serial number on my windows and doors?
Every Peter Kohler window and door has a unique serial number.
Windows: The serial number is located on the operating part of the window. It is a 6 digit code followed by a 3 digit code. Depending on the style of windows, the serial number will be located in a various locations. For casements or awnings, open the window to 90 degrees and the serial number is is located on the inside of the frame (lock side) and can be seen when the window is open. For slider windows, the serial number is located on the bottom of the frame or on the side of the sash (operating part) of the window. To locate the serial number, unlock the sash (operating part) and lift it at least 3” (75 mm). The serial number may be located on the frame and can only be seen when the sash is lifted. If it is not on the bottom of the frame, it will be located on the side of the sash. To access the side of the sash, make sure the sash is open 3” (75 mm) and then depress both tilt latches (located on the top of the sash) and tilt in the sash. The serial number will be on the side of the sash.
Doors: Open the door to access the long narrow inside of the door (stile). KOHLER is stamped on the wood part of the stile and the serial number is located on the hinge side of the frame, which can be seen once the door is opened.